The purpose of this Privacy Policy is to inform users about the collection and treatment of personal data obtained through the web (hereinafter “the Website”)

Lycolab S.L.L. complies with the guidelines of Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data (RGPD), ensuring at all times to guarantee the correct use and treatment of the user’s personal data.


You can visit and use the services of the Website without identifying yourself or revealing any personal information about yourself. We can treat your IP, what operating system or browser you use, and even the duration of your visit anonymously.

The only personal data to which Lycolab S.L.L. Will have access will be those that the user voluntarily provides when contacting Lycolab S.L.L. through email or in any other way provided on the web.

Specifically, Lycolab S.L.L. will record the following information:

  • Data provided through the contact form that the user interested in obtaining information about our services or making any type of query or request, provides Lycolab S.L.L.
  • Data provided by sending emails to the addresses identified on the web


The legal basis of the treatments is the consent granted by the users provided through the acceptance of this Privacy Policy and the corresponding boxes, and will imply that you have been informed and have expressly granted your consent to the content of the clause attached to said form or acceptance of the privacy policy.


In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of these data ( RGPD), we inform you that the personal data that you voluntarily provide us through the different entry forms provided for this purpose on the Website or in any other collection channel thereof, will be incorporated into the treatment records responsibility of Lycolab SLL for the management of the data collected for the following purposes:

  • Solve any query, request or request made
  • Manage the requested service, answer your request or process your request
  • Any other purpose to which the forms and functionalities offered at any time through the Portal refer.
  • Maintain informative communications that the entity considers of interest to you through any means provided that deal with services similar to those requested. In which cases, only for the purposes and uses exclusively necessary for which their services were required, not being able to use them for a different purpose. For any assignment other than that specified above, you will be duly informed, being able to exercise your right of opposition at any time.
  • Analyze and improve the web on new services
  • Unsubscribe from our services


The data collected is adequate, relevant and not excessive in relation to the scope and purposes described. Your data will be processed and stored in compliance with the security measures described in accordance with current regulations and guaranteeing at all times its integrity and confidentiality.

Your data will not be transferred to third parties, except legal obligation, nor will it be shared with companies or entities outside Lycolab S.L.L. You are informed of the following possible transfers of your data:

  • to public and private entities necessary for compliance with legal obligations under current regulations
  • to financial entities for the management of collections and payments
  • to collection and accounting service providers
  • to professionals and companies of legal advice, consulting and / or auditing
  • to those responsible for the treatment necessary for the execution of the corresponding contract for the provision of services
  • to companies in charge of our web support and maintenance
  • to companies in charge of our support and maintenance of the computer system
  • to companies in charge of our support and maintenance management software
  • to companies in charge of our support and maintenance server and cloud service
  • In the event that any international data transfer occurs when using applications, it would be carried out with strict compliance and with all the guarantees necessary for compliance with European data protection policies regarding privacy.
  • to other companies and collaborators for administrative and / or commercial procedures, for the management of the purposes described above, for the provision of services and the correct management of the entity and its different activities

In which cases, only for the purposes and uses exclusively necessary for the development of their activity for which their services were required, and they may not be used for a different purpose. For any assignment other than that specified above, you will be duly informed, being able to exercise your right of opposition at any time.

The consent will be understood as long as you do not expressly communicate the revocation of the same to any of the treatments indicated above.

By providing us with your email and / or telephone number, you expressly consent that we may contact you through these means.

The user of the Website will be solely responsible for the veracity and accuracy of the data provided, acting Lycolab S.L.L. in good faith as a mere service provider. In case of having provided false data or third parties without their consent, Lycolab S.L.L. reserves the right to the immediate destruction of the aforementioned data in order to protect the right of the owner or holders thereof, exempting Lycolab S.L.L. of any responsibility for the breach of this requirement.

Lycolab S.L.L. undertakes to fulfill its obligation of secrecy of personal data and its duty to keep them and will adopt all technical and organizational measures to guarantee the security of personal data and avoid its alteration, loss, treatment or unauthorized access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed, all in accordance with the provisions of the regulations.


We do not process data from children under 14 years of age. Therefore, refrain from providing them if you are not that age or, where appropriate, from providing data from third parties who are not of that age. Lycolab S.L.L. disclaims any liability for breach of this provision.


  • To know if we are treating your data or not
  • To access your personal data
  • To request the rectification of your data if they are inaccurate
  • To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent granted
  • To request the limitation of the processing of your data, in some cases, in which case we will only keep them in accordance with current regulations
  • To carry your data, which will be provided in a structured format, in common use or machine readable. If you prefer, we can send them to the new person in charge who designates us. It is only valid in certain cases
  • To file a claim with the Spanish Data Protection Agency or competent control authority, if you believe that we have not attended you correctly
  • To revoke consent for any treatment for which you have consented, at any time.

If you modify any data, we appreciate you communicating it to us to keep them updated.

The user of the Website may at any time exercise these rights in the terms established in the current regulations, contacting the person responsible for the treatment:

  • In writing to the entity’s address: Calle Beato Tomás de Zumárraga, 1E (01008 Vitoria-Gasteiz, Alava)
  • By email to the address
  • In your case, you can contact the Data Protection Officer by writing to the email address or to the postal address indicated above


We have forms for the exercise of your rights, ask us by email or if you prefer, you can use those prepared by the Spanish Agency for Data Protection or third parties. These forms must be electronically signed or accompanied by a photocopy of the DNI. If someone is represented, you must attach a copy of your ID, or sign it with your electronic signature.



It depends on the right, but in a maximum of one month from your request, and two months if the subject is very complex and we notify you that we need more time.



  • Personal data will be kept as long as you are linked to us
  • Once unlinked, the personal data processed for each purpose will be kept for the legally established periods, including the period in which a Judge or Court may require them, taking into account the limitation period for legal actions.
  • The data processed will be kept as long as the legal terms referred to above do not expire, if there is a legal obligation to maintain it, or if there is no such legal term, until the interested party requests its deletion or revokes the consent granted
  • We will keep all the information and communications related to the provision of our service, while the guarantees of the services last to attend to possible claims
  • After the aforementioned deadlines, the personal data of the users may be blocked and maintained by Lycolab S.L.L. for the attention of possible responsibilities arising from the treatment and only during the prescription period of said responsibilities. After this period, the personal data will be deleted by Lycolab S.L.L.


The Website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these ends, the user agrees that the provider obtain data for the purposes of the corresponding authentication of access controls.


In the event that the security of personal data is violated, unless it is unlikely that said security violation constitutes a risk to the rights and freedoms of natural persons, Lycolab S.L.L. will notify the Spanish Data Protection Agency within 72 hours after the incident has been recorded, describing the nature of the violation, the possible consequences that may arise and the measures adopted or proposed to remedy the security breach ; and if possible, it will be made known what the categories are and the approximate number of interested parties and data affected.

Likewise, Lycolab S.L.L. will notify the interested parties, as soon as possible, when it is probable that the violation of the security of personal data entails a high risk for the rights and freedoms of natural persons, describing the possible consequences that may arise and the measures adopted or proposals to remedy the security breach.


If we use other types of cookies that are not necessary, you can consult the cookie policy in the corresponding link from the beginning of our website.

The provider on his own account or that of a third party contracted to provide measurement services, may use cookies when a user browses the Website. Cookies are files sent to the browser through a web server in order to record the user’s activities during their browsing time. The cookies used by the Website are only associated with an anonymous user and his computer, and do not in themselves provide the user’s personal data. Through the use of cookies, it is possible that the server where the web is located, recognizes the web browser used by the user in order to make browsing easier, for example, allowing access to users who have registered. previously, access the areas, services, promotions or contests reserved exclusively for them without having to register on each visit. They are also used to measure the audience and traffic parameters, monitor the progress and number of entries. The user has the possibility to configure his browser to be notified of the reception of cookies and to prevent their installation on his computer. Please consult the instructions and manuals of your browser to expand this information. To use the Website, it is not necessary for the user to allow the installation of cookies sent by the Website, or the third party acting on their behalf, without prejudice to the need for the user to initiate a session as such in each of the services whose provision requires prior registration or login. The cookies used on this Website are, in any case, temporary in nature with the sole purpose of making their subsequent transmission more efficient. In no case will cookies be used to collect personal information.


The Website’s servers will be able to automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is registered in a duly registered server activity file that allows the subsequent processing of the data in order to obtain solely statistical measurements that allow us to know the number of page impressions, the number of visits made to web services, the order of visits, the access point, etc.